Hallmark Property Investment CIC Forging a brighter future for
individuals with learning disabilities Hallmark Property Investment CIC Forging a brighter future for
individuals with learning disabilities

Person-centered approach to care

At Hallmark Supported Living, we prioritize a person-centred approach to caring for individuals with mild, moderate, or severe learning disabilities. Understanding that each person has distinct needs, we tailor our services accordingly to offer the most effective support.

Hallmark Property Investment CIC, offers a spacious five-bedroom home nestled in a peaceful neighbourhood. Conveniently located near essential amenities, residents can enjoy a serene 5-minute walk to Alexander Park and an 8-minute stroll to South Harrow station. With supermarkets within walking distance and complimentary off-street parking, Hallmark Supported Living provides an inclusive environment conducive to independence and well-being.

Why Us?

For individuals with profound and multiple learning difficulties (PMLD), a higher level of care and support is often required, including assistance with mobility, personal care, and communication.
Individuals with less severe conditions may also require similar assistance. Regardless of the severity of the condition, our focus remains on providing personalized support, emphasizing empowerment, active participation, and an improved quality of life. We achieve this by encouraging individuals to recognize the importance of:

  • Upholding independent tenancy
  • Embracing positive risk-taking
  • Fostering social integration with peers
  • Managing personal finances autonomously
  • Cultivating social and life skills
  • Nurturing and enhancing healthy relationships

Unique Care Services & Approach

Our services are customized to meet the unique needs of each individual, allowing us to effectively encourage and empower them while providing necessary support. Each person’s journey is guided by a comprehensive Support and Goal plan, which they
actively contribute to defining.

Transitioning to Supported Living

We take special care to support individuals transitioning into adulthood by implementing personalized support and goal plans to achieve sustainable outcomes. Emphasizing inclusion to mitigate the risk of social isolation, we facilitate educational and social activities while encouraging individuals to pursue employment opportunities. Each individual is assigned a dedicated key support worker to foster a meaningful one-on-one relationship. We collaborate with families and external professionals to develop detailed profiles, ensuring informative Support Plans, Positive Behavioural Support plans, Hospital Passports, and all necessary documentation for lifelong support. This holistic approach fosters trust and provides vital continuity of care.

A Multidisciplinary Approach

We advocate for a multidisciplinary approach to support, involving close collaboration with various professionals such as GPs, medical practitioners, speech and language therapists, social workers, and other service providers. This approach ensures that each support program is tailored to the individual's specific needs, considering their preferences, aspirations, goals, and desired level of support hours per week. Support for individuals with autism spectrum disorder (ASD), including Asperger’s Syndrome, is a key aspect of our services at Hallmark Healthcare. Recognizing the uniqueness of everyone with ASD, we conduct an initial 'autism profile' assessment to tailor our support accordingly.

This assessment enables us to understand the specific nuances of the individual’s condition and to provide the most suitable care within the diverse range of autism services available. Our focus is on crafting personalized support plans aimed at helping individuals:

  • Maintain independent tenancy.
  • Enhance social skills and integration.
  • Manage finances effectively.
  • Cultivate and sustain healthy relationships.
  • Participate actively in community engagement.
  • Engage in sensory activities.

Quality Assurance is integral to our approach. We gather feedback from every service user to inform our Annual Quality Assurance audit, ensuring that we maintain high standards of care. This feedback helps us identify areas for improvement, take necessary actions, and share outcomes with relevant stakeholders. Additionally, it allows us to celebrate instances of good practice.

To uphold these standards, we conduct regular internal audits covering:

  • Medication Administration
  • Support and Goal plan implementation.
  • Risk assessments management
  • Health and safety protocols

Regarding our staffing:

  • Each team member undergoes a stringent interview process.
  • They complete a comprehensive induction program.
  • All staff hold enhanced DBS clearance.
  • Continuous training ensures they meet high standards.
  • Ongoing support and training are provided.
  • Staff either possess or are working towards the Care Certificate.
  • Regular supervision and annual appraisals are conducted to ensure continuous professional development

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